Refund & Replacement Policy

Refund & Replacement Policy

At Scots Print, your happiness matters most. If something doesn’t look or feel right with your order, we’re here to help! Just email us at support@scotsprint.com and we’ll make it right.

Note: All of our products are made to order. By placing an order, you agree to the terms below.

📝 Order Changes & Cancellations

You can edit or cancel your order within 24 hours of placing it. After that, it moves into production and can no longer be changed or canceled. Email us with your order number and change request within this window.

✅ Free Replacements or Refunds (Within 45 Days)

You're eligible for a free replacement or full refund if any of the following apply:

  • The item is damaged or defective
  • You received the wrong item
  • Your package was lost or undelivered (with correct address)

No returns required — just email us and we’ll handle the rest!

📌 Cases We Do Not Cover vs. Low-Cost Replacements

🚫 No Refund

  • Request made after 45 days from delivery
  • Change of mind or no longer wanting the product
  • Damage caused by misuse or improper care
  • Tartan or crest color different from other brands
  • Crest design not matching the official clan registry (we use creative variations)

🔄 Replacement with Small Fee

  • Wrong size selected during checkout
  • Mix-up between Mac and Mc names
  • Incorrect shipping address causing return or destruction

We offer discounted replacements in these cases to keep things simple and fair.

💙 We're Here for You

Every customer matters. Your happiness is customized with care, just like your Scottish heritage. Thank you for trusting Scots Print and letting us do what we love.

Need help? Reach out any time at support@scotsprint.com.